Customer Care – the business case:
Success in a business is determined by whether customers feel satisfied by the standard of service they receive. UK statistics show that more than 65% of customers are not satisfied by the service they experience. In the present economic climate, it is even more imperative that we understand the psychology of the customer and what it takes to keep them onboard. Acting on this we will retain and grow business. Satisfied customers will then refer us to other business partners, creating a larger clientele group, resulting in substantiated success.
Customer Care
A Unique One Day, Employee Engagement Course
Graphic Facilitation | Paul Richardson | Illustrative Meetings | Visual Presentations | Cartoonist | Visual Workshops
Who will benefit by attending the course?
Anyone who will be in communication with the customer - and anyone who supports customer facing colleagues - who want to improve the results and the relationships that they have with both internal and external customers. Those who want to learn and understand how their customers feel and think, so they are better equipped to deliver the service the client expects.
What will you achieve by the end of the workshop?
• You will have a better understanding of the customers needs and wants
• You will learn and understand the psychology of customers
• You will have a better understanding of your role in customer service
• You will learn to communicate more skilfully
• You will develop good skill in resolving conflict
• You will develop skills to become more effective in your role
• You will have more confidence
• You will have fun!
Paul Richardson has for a number of years assisted my organisation by presenting 'Customer Care' workshops in many areas around the Country. The delegates have found these workshops to be extremely beneficial and have given positive feedback. He uses a mix of illustration and spoken word by way of presentation, and I will continue to use him for tutorials, in the future
Dennis Wardle M Inst MO, MIPM, Training & Development Manager,
National Association of British Market Authorities
